Frequently asked questions
Answers to common questions about our plumbing services, scheduling and the towns we serve.
Services
How do I know if my water heater needs repair or replacement?
A repair usually makes sense when one part has failed, such as a heating element, thermostat or valve. We repair and replace tank and tankless water heaters, and estimates are free.
Why does my drain keep clogging?
Repeat clogs usually come from grease, hair, wipes or buildup that a plunger only pushes a short way down the line. If several drains in the house slow down at once, the blockage is often in the main line, sometimes from tree roots. We do drain cleaning and mainline cleaning.
Do you handle sewer line problems and backups?
Yes. We repair and replace sewer lines, offer trenchless sewer line repair, and clean sewer lines that are blocked. If sewage is backing up into a tub, floor drain or toilet, call us any hour.
Why does my sump pump run constantly, or not at all?
A pump that never shuts off often has a stuck float switch, a failed check valve or very high groundwater. A pump that never starts may have lost power, tripped a GFCI outlet, or have a stuck float or a worn-out motor. We repair sump pumps.
Do you install tankless water heaters?
Yes. We install both tank and tankless water heaters, and we also handle repair and maintenance. We can talk through which type fits your household before you decide, and the estimate is free.
Do you work on gas lines, and what if I smell gas?
We repair and install gas lines and do gas leak detection and gas leak repair. If you smell gas, leave the building, do not use switches or flames, and call from outside. Then call us and your gas utility.
Scheduling
What should I do if a pipe bursts or I have a major leak?
Shut off the main water valve right away and open a faucet at the lowest point in the house to help drain the lines. Stay clear of standing water near outlets or appliances. Then call us at (513) 298-6996, since we answer 24 hours a day, 365 days a year.
How do I request a quote?
Call (513) 298-6996 or fill out the quote form and describe the problem. Estimates are free on all jobs. If you have an active leak, a backup or a gas smell, call instead of using the form.
Can I call you for a plumbing emergency at night or on a holiday?
Yes. We answer the phone 24 hours a day, 365 days a year, holidays included. Call (513) 298-6996 for a broken water heater, a backed-up sewer line or any other urgent plumbing problem.
Company
Do you work on both homes and businesses?
Yes. We take residential and commercial plumbing work, and we service all brands. Commercial customers can reach us 24 hours a day, 365 days a year.
Are you licensed and insured?
We are licensed, bonded, certified and fully insured. Our Ohio plumbing license number is 46645. We are also a family-owned and operated company and a member of Five Star Home Services.
Area
Which towns do you serve?
We serve Mason, Landen, Maineville, South Lebanon, Loveland, Lebanon, Montgomery and Blue Ash, Ohio. Our office is at 3531 Irwin Simpson Road, Suite 70A, in Mason. If your town is not on the list, call us and ask.